1. Conditions for return and exchange
Customers need to check the status of goods and can exchange / return goods right at the time of delivery / receipt of goods in the following cases:
- The goods are not in the right category or design in the order placed or as on the website at the time of ordering.
- Not enough quantity, not enough as in the order.
- External conditions are affected such as torn packaging, peeling, broken ...
- The customer is responsible for presenting the relevant documents proving the above deficiency to complete the return / exchange of goods.
2. Regulations on the time to notify and return products exchange
- Time for notification of return and exchange: within 48 hours from the date of receiving the product in case the product lacks accessories, gifts or breakage.
- Time to return products: within 14 days after receiving the products.
- Where to return products: Customers can bring the goods directly to our office / store or mail.
- In case you have suggestions / complaints regarding product quality, please contact our customer service line.