Return policy

1. Conditions for return and exchange

Customers need to check the status of goods and can exchange / return goods right at the time of delivery / receipt of goods in the following cases:

• The goods are not in the right category or design in the order placed or as on the website at the time of ordering.
• Not enough quantity, not enough as in the order.
• External conditions are affected such as torn packaging, peeling, broken ...
• The customer is responsible for presenting the relevant documents proving the above deficiency to complete the return / exchange of goods.

2. Regulations on the time to notify and return products exchange

• Time for notification of return and exchange: within 48 hours from the date of receiving the product in case the product lacks accessories, gifts or breakage.
• Time to return products: within 14 days after receiving the products.
• Where to return products: Customers can bring the goods directly to our office / store or mail.
• In case you have suggestions / complaints regarding product quality, please contact our customer service line.